Issue 1: If launching WVP Plus gives the following error message, then:

  1. Check to confirm all the required host components are running as expected.
  2. Run STATUS *, PROG * in the Web ViewPoint Plus subvol to confirm running components
    1. Example:
      $VOLUME.SUBVOL> STATUS *, PROG *Process Pri PFR %WT Userid Program file Hometerm
      $WVPMN B 0,1206 160 001 255,255 $VOLUME.WVPPLUS.PROCMAN $ZTN0.#PTUS9Y8
      $WVAMR B 0,1238 120 001 255,255 $VOLUME.WVPPLUS.SAMGR $ZHOME
      $X83S 0,1528 160 001 255,255 $VOLUME.WVPPLUS.UMPGATE $ZTN0.#PTUS9Y8
      $X83B 0,1622 158 000 255,255 $VOLUME.WVPPLUS.UMPMEAS $ZHOME
      $WVAHR B 0,1695 120 001 255,255 $VOLUME.WVPPLUS.SAHRLY $ZHOME
      $WVLST B 0,1749 160 001 255,255 $VOLUME.WVPPLUS.LISTAPP $ZTN0.#PTUS9Y8
      $WVEMN B 1,633 158 001 255,255 $VOLUME.WVPPLUS.EMSMON $ZHOME
      $X83C 1,802 158 000 255,255 $VOLUME.WVPPLUS.UMPMEAS $ZHOME
      $X83L 1,827 160 001 255,255 $VOLUME.WVPPLUS.UMPGATE $ZTN0.#PTUS9Y8
      $X83T 1,1192 160 001 255,255 $VOLUME.WVPPLUS.UMPGATE $ZTN0.#PTUS9Y8
      $X83D 2,549 158 000 255,255 $VOLUME.WVPPLUS.UMPMEAS $ZHOME
      $Y52K 2,898 160 001 255,255 $VOLUME.WVPPLUS.UMPGATE $ZTN0.#PTUS9Y8
      $WVCMN B 2,904 158 001 255,255 $VOLUME.WVPPLUS.UMPCMON $ZHOME
      $X83N 2,926 160 001 255,255 $VOLUME.WVPPLUS.UMPGATE $ZTN0.#PTUS9Y8
      $WVECL B 2,956 120 001 255,255 $VOLUME.WVPPLUS.EACOLL $ZHOME
      $WVCL8 B 2,1071 158 001 255,255 $VOLUME.WVPPLUS.UMPCOL8 $ZHOME
      $X83P 3,443 160 001 255,255 $VOLUME.WVPPLUS.UMPGATE $ZTN0.#PTUS9Y8
      $X83F 3,532 158 000 255,255 $VOLUME.WVPPLUS.UMPMEAS $ZHOME
      $Y52L 3,1112 160 001 255,255 $VOLUME.WVPPLUS.UMPGATE $ZTN0.#PTUS9Y8
      $X83G 4,543 158 000 255,255 $VOLUME.WVPPLUS.UMPMEAS $ZHOME
      $X83Q 4,651 160 001 255,255 $VOLUME.WVPPLUS.UMPGATE $ZTN0.#PTUS9Y8
      $Y52M 4,960 160 001 255,255 $VOLUME.WVPPLUS.UMPGATE $ZTN0.#PTUS9Y8
      $WVEMN 5,561 158 004 255,255 $VOLUME.WVPPLUS.EMSMON $ZHOME
      $WVECL 5,765 120 000 255,255 $VOLUME.WVPPLUS.EACOLL $ZHOME
      $WVCL8 5,834 158 001 255,255 $VOLUME.WVPPLUS.UMPCOL8 $ZHOME
      $WVLST 5,1000 160 000 255,255 $VOLUME.WVPPLUS.LISTAPP $ZTN0.#PTUS9Y8
      $X83H 5,1257 158 000 255,255 $VOLUME.WVPPLUS.UMPMEAS $ZHOME
      $X83J 5,1292 158 000 255,255 $VOLUME.WVPPLUS.TMFMEAS $ZHOME
      $WVCMN 5,1314 158 000 255,255 $VOLUME.WVPPLUS.UMPCMON $ZHOME
      $WVPMN 5,1350 160 001 255,255 $VOLUME.WVPPLUS.PROCMAN $ZTN0.#PTUS9Y8
      $WVAHR 5,1440 120 000 255,255 $VOLUME.WVPPLUS.SAHRLY $ZHOME
      $X83R 5,1576 160 001 255,255 $VOLUME.WVPPLUS.UMPGATE $ZTN0.#PTUS9Y8
      $WVAMR 5,1579 120 000 255,255 $VOLUME.WVPPLUS.SAMGR $ZHOME

      • EMSMON, UMPCMON, UMPCOL8, LISTAPP, PROCMAN, EACOLL (Plus), SAMGR (Plus) & SAHRLY (Plus) need to have a process pair(i.e. 1 primary process and 1 backup process).
      • UMPMEAS processes depend on the number of CPUs on the NonStop (i.e. if 2 CPU NonStop then theremust be 2 UMPMEAS processes running)
      • TMFMEAS process must be running
  3. Confirm that the process capacity has not reached for UMPGATE object.
    1. UMPGATE processes will start up based on the number of open sessions of Web ViewPoint Plus
      (i.e. if you have 3 open browser sessions of WVP E then you will see 3 UMPGATE processes)
      Note: The maximum number of UMPGATE processes that can be running at once is 20.
      The max value is configurable “MAXPROCESS 20”; users can change this value in the UGATCONF file.

Issue 2: If launching Web ViewPoint Plus gives you a blank screen, then:
First try to figure out if the issue is with the host components or OSS components. To distinguish that, launch the below URL in any of the browsers (NOTE: Make sure that the IP address is your NonStop IP address and port number is the one you specified in UGATCONF file within your WVP Plus install subvolume)http://nn.nn.nn.nn:8787/homepage?command=GET_NSLIVE

If your host components setup is correct, you will see the below info when you launch the above URL.

http://nn.nn.nn.nn:8787/homepage?command=GET_NSLIVE
If your host components setup is correct, you will see the below info when you launch the above URL.
If you, see this data and you are still unable to logon to WVP Plus, please email webviewpoint@hpe.com with all above details.
If you, do not see the above details and displays any error information, please email webviewpoint@hpe.com with those details & screenshots.