If launching WVP Enterprise gives the following error message, then:

  1. Confirm the connection information, (e.g. IP address) is correct within the host.json file in the OSS space.

The host.json file in the data folder (/usr/tandem/wvpe/data). Make sure that the IP, port and nodename to match that of the installation of the host agent.

{
“host”: {
“IP”: “nn.nn.nn.nn”,
“Port”: 8787,
“Server”: “NODENAME”,
“LogonTimeout”: 1000
},
“cloudLink”: “www.remoteanalyst.com”,
“protocol”: “http://”
}

       2. Check to confirm all the required host components are running as expected.
Run STATUS *, PROG * in the Web ViewPoint Enterprise subvol to confirm running components

Example:
$VOLUME.SUBVOL> STATUS *, PROG *

Process      PFR    %WT   Userid     Program file                       Hometerm

$Y6RZ       0,1081  158     000 255,255 $IDEL15.EAAAO20.UMPMEAS    $ZHOME
$Y6S0       1,983   158     000 255,255 $IDEL15.EAAAO20.UMPMEAS    $ZHOME
$WVDRN   B  1,988   158     001 255,255 $IDEL15.EAAAO20.UMPDRNE    $ZHOME
$WVSKY   B  1,1001  158     001 255,255 $IDEL15.EAAAO20.UMPSKYI    $ZHOME
$Y6S9       1,1010  160     001 255,255 $IDEL15.EAAAO20.UMPGATE    $ZTN0.#PTXNP6Q
$WVECL   B  2,692   120     001 255,255 $IDEL15.EAAAO20.EACOLL     $ZHOME
$WVCL8   B  2,1116  158     001 255,255 $IDEL15.EAAAO20.UMPCOL8    $ZHOME
$Y6S1       2,1752  158     000 255,255 $IDEL15.EAAAO20.UMPMEAS    $ZHOME
$WVCMN   B  2,1756  158     001 255,255 $IDEL15.EAAAO20.UMPCMON    $ZHOME
$Y6S2       3,1060  158     000 255,255 $IDEL15.EAAAO20.UMPMEAS    $ZHOME
$Y6S3       4,522   158     000 255,255 $IDEL15.EAAAO20.UMPMEAS    $ZHOME
$Y6S4       5,486   158     000 255,255 $IDEL15.EAAAO20.UMPMEAS    $ZHOME
$WVECL      6,383   120     000 255,255 $IDEL15.EAAAO20.EACOLL     $ZHOME
$WVDRN      6,391   158     005 255,255 $IDEL15.EAAAO20.UMPDRNE    $ZHOME
$WVCLM      6,507   158     000 255,255 $IDEL15.EAAAO20.UCLMEAS    $ZHOME
$WVSKY      6,631   158     005 255,255 $IDEL15.EAAAO20.UMPSKYI    $ZHOME
$WSAMR      6,722   120     000 255,255 $IDEL15.EAAAO20.SAMGR      $ZHOME
$Y6S5       6,786   158     000 255,255 $IDEL15.EAAAO20.UMPMEAS    $ZHOME
$WVCMN      6,995   158     000 255,255 $IDEL15.EAAAO20.UMPCMON    $ZHOME
$WVCIP      6,1049  158     000 255,255 $IDEL15.EAAAO20.UMPCIP     $ZHOME
$Y6RW       6,1058  158     004 255,255 $IDEL15.EAAAO20.EMSLINK    $ZHOME
$WVLST      6,1070  160     000 255,255 $IDEL15.EAAAO20.LISTAPP    $ZTN0.#PTXNP6Q
$WVPMN      6,1156  160     001 255,255 $IDEL15.EAAAO20.PROCMAN    $ZTN0.#PTXNP6Q
$WSAHR      6,1172  120     000 255,255 $IDEL15.EAAAO20.SAHRLY     $ZHOME
$WVCL8      6,1174  158     001 255,255 $IDEL15.EAAAO20.UMPCOL8    $ZHOME
$WVLST   B  7,467   160     001 255,255 $IDEL15.EAAAO20.LISTAPP    $ZTN0.#PTXNP6Q
$WSAMR   B  7,842   120     001 255,255 $IDEL15.EAAAO20.SAMGR      $ZHOME
$Y6S7       7,1023  158     000 255,255 $IDEL15.EAAAO20.UMPMEAS    $ZHOME
$WVPMN   B  7,1183  160     001 255,255 $IDEL15.EAAAO20.PROCMAN    $ZTN0.#PTXNP6Q
  • UMPDRNE, UMPSKYI, UMPCMON, UMPCOL8, LISTAPP, PROCMAN, EACOLL, SAMGR &SAHRLY need to have a process pair(i.e. 1 primary process and 1 backup process).
  • UMPMEAS processes depend on the number of CPUs on the NonStop (i.e. if 2 CPU NonStop then there must be 2 UMPMEAS processes running)
3. Confirm that the process capacity has not reached for UMPGATE object.
UMPGATE processes will start up based on the number of open sessions of Web ViewPoint Enterprise
(i.e. if you have 3 open browser sessions of WVP E then you will see 3 UMPGATE processes)
Note: The maximum number of UMPGATE processes that can be running at once is 20.
The max value is configurable “MAXPROCESS 20”; users can change this value in the UGATCONF file