If launching WVP Enterprise gives the following error message, then:
- Confirm the connection information, (e.g. IP address) is correct within the host.json file in the OSS space.
The host.json file in the data folder (/usr/tandem/wvpe/data). Make sure that the IP, port and nodename to match that of the installation of the host agent.
{
“host”: {
“IP”: “nn.nn.nn.nn”,
“Port”: 8787,
“Server”: “NODENAME”,
“LogonTimeout”: 1000
},
“cloudLink”: “www.remoteanalyst.com”,
“protocol”: “http://”
}
2. Check to confirm all the required host components are running as expected.
Run STATUS *, PROG * in the Web ViewPoint Enterprise subvol to confirm running components
Example:
$VOLUME.SUBVOL> STATUS *, PROG *
Process PFR %WT Userid Program file Hometerm
$Y6RZ 0,1081 158 000 255,255 $IDEL15.EAAAO20.UMPMEAS $ZHOME
$Y6S0 1,983 158 000 255,255 $IDEL15.EAAAO20.UMPMEAS $ZHOME
$WVDRN B 1,988 158 001 255,255 $IDEL15.EAAAO20.UMPDRNE $ZHOME
$WVSKY B 1,1001 158 001 255,255 $IDEL15.EAAAO20.UMPSKYI $ZHOME
$Y6S9 1,1010 160 001 255,255 $IDEL15.EAAAO20.UMPGATE $ZTN0.#PTXNP6Q
$WVECL B 2,692 120 001 255,255 $IDEL15.EAAAO20.EACOLL $ZHOME
$WVCL8 B 2,1116 158 001 255,255 $IDEL15.EAAAO20.UMPCOL8 $ZHOME
$Y6S1 2,1752 158 000 255,255 $IDEL15.EAAAO20.UMPMEAS $ZHOME
$WVCMN B 2,1756 158 001 255,255 $IDEL15.EAAAO20.UMPCMON $ZHOME
$Y6S2 3,1060 158 000 255,255 $IDEL15.EAAAO20.UMPMEAS $ZHOME
$Y6S3 4,522 158 000 255,255 $IDEL15.EAAAO20.UMPMEAS $ZHOME
$Y6S4 5,486 158 000 255,255 $IDEL15.EAAAO20.UMPMEAS $ZHOME
$WVECL 6,383 120 000 255,255 $IDEL15.EAAAO20.EACOLL $ZHOME
$WVDRN 6,391 158 005 255,255 $IDEL15.EAAAO20.UMPDRNE $ZHOME
$WVCLM 6,507 158 000 255,255 $IDEL15.EAAAO20.UCLMEAS $ZHOME
$WVSKY 6,631 158 005 255,255 $IDEL15.EAAAO20.UMPSKYI $ZHOME
$WSAMR 6,722 120 000 255,255 $IDEL15.EAAAO20.SAMGR $ZHOME
$Y6S5 6,786 158 000 255,255 $IDEL15.EAAAO20.UMPMEAS $ZHOME
$WVCMN 6,995 158 000 255,255 $IDEL15.EAAAO20.UMPCMON $ZHOME
$WVCIP 6,1049 158 000 255,255 $IDEL15.EAAAO20.UMPCIP $ZHOME
$Y6RW 6,1058 158 004 255,255 $IDEL15.EAAAO20.EMSLINK $ZHOME
$WVLST 6,1070 160 000 255,255 $IDEL15.EAAAO20.LISTAPP $ZTN0.#PTXNP6Q
$WVPMN 6,1156 160 001 255,255 $IDEL15.EAAAO20.PROCMAN $ZTN0.#PTXNP6Q
$WSAHR 6,1172 120 000 255,255 $IDEL15.EAAAO20.SAHRLY $ZHOME
$WVCL8 6,1174 158 001 255,255 $IDEL15.EAAAO20.UMPCOL8 $ZHOME
$WVLST B 7,467 160 001 255,255 $IDEL15.EAAAO20.LISTAPP $ZTN0.#PTXNP6Q
$WSAMR B 7,842 120 001 255,255 $IDEL15.EAAAO20.SAMGR $ZHOME
$Y6S7 7,1023 158 000 255,255 $IDEL15.EAAAO20.UMPMEAS $ZHOME
$WVPMN B 7,1183 160 001 255,255 $IDEL15.EAAAO20.PROCMAN $ZTN0.#PTXNP6Q
- UMPDRNE, UMPSKYI, UMPCMON, UMPCOL8, LISTAPP, PROCMAN, EACOLL, SAMGR &SAHRLY need to have a process pair(i.e. 1 primary process and 1 backup process).
-
UMPMEAS processes depend on the number of CPUs on the NonStop (i.e. if 2 CPU NonStop then there must be 2 UMPMEAS processes running)
3. Confirm that the process capacity has not reached for UMPGATE object.
UMPGATE processes will start up based on the number of open sessions of Web ViewPoint Enterprise
(i.e. if you have 3 open browser sessions of WVP E then you will see 3 UMPGATE processes)
(i.e. if you have 3 open browser sessions of WVP E then you will see 3 UMPGATE processes)
Note: The maximum number of UMPGATE processes that can be running at once is 20.
The max value is configurable “MAXPROCESS 20”; users can change this value in the UGATCONF file
The max value is configurable “MAXPROCESS 20”; users can change this value in the UGATCONF file