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Connection and Logon Issues
Unable to Connect Error
If launching WVP Enterprise gives the following error message, then:
- Confirm the connection information, (e.g, HTTPS Protocol, IP address, DNS Name, Port #) is correct.
- Check to confirm all the required host components are running as expected.
- Confirm that the process capacity has not reached for UMPGATE object.
Check the State of WVP Enterprise instance in its My NonStop ‘Manage’ section.
If ‘Status’ in Warning State:
- Check if all required programs are running correctly.
- Check EMS messages for any error information.
If ‘Status’ in Critical State:
Check the State of WVP Enterprise instance in its My NonStop ‘Manage’ section.
Run STATUS *, PROG * in the Web ViewPoint Enterprise subvol to confirm running components.
Example:
$VOL.SUBVOL> status *, prog *
Process Pri PFR %WT Userid Program file Hometerm
$WVCLM 0,473 120 000 255,255 $IDEL23.WVPEAAQ.UCLMEAS $ZHOME
$WVPMN 0,572 120 001 255,255 $IDEL23.WVPEAAQ.PROCMAN $ZHOME
$X4Q2 0,706 120 000 255,255 $IDEL23.WVPEAAQ.TMFMEAS $ZHOME
$WSAHR 0,775 120 000 255,255 $IDEL23.WVPEAAQ.SAHRLY $ZHOME
$WVECL 0,951 120 001 255,255 $IDEL23.WVPEAAQ.EACOLL $ZHOME
$X53A 0,1019 120 001 255,255 $IDEL23.WVPEAAQ.UMPGATE $ZHOME
$WVDRN 0,1165 120 005 255,255 $IDEL23.WVPEAAQ.UMPDRNE $ZHOME
$WVCMN 0,1168 120 001 255,255 $IDEL23.WVPEAAQ.UMPCMON $ZHOME
$X4PW 0,1517 120 000 255,255 $IDEL23.WVPEAAQ.UMPMEAS $ZHOME
$WVSEF 0,1635 120 000 255,255 $IDEL23.WVPEAAQ.WVPPREF $ZHOME
$WSAMR 0,1743 120 000 255,255 $IDEL23.WVPEAAQ.SAMGR $ZHOME
$WVCIP 0,1865 120 004 255,255 $IDEL23.WVPEAAQ.UMPCIP $ZHOME
$WVCL8 0,1886 120 001 255,255 $IDEL23.WVPEAAQ.UMPCOL8 $ZHOME
$X4Q6 1,915 120 001 255,255 $IDEL23.WVPEAAQ.UMPGATE $ZHOME
$WVSKY 1,1255 120 005 255,255 $IDEL23.WVPEAAQ.UMPSKYI $ZHOME
$WVSEF B 1,1447 120 001 255,255 $IDEL23.WVPEAAQ.WVPPREF $ZHOME
$X3XL 1,1817 120 004 255,255 $IDEL23.WVPEAAQ.EMSLINK $ZHOME
$X4PX 1,1932 120 000 255,255 $IDEL23.WVPEAAQ.UMPMEAS $ZHOME
$WSAHR B 1,1984 120 001 255,255 $IDEL23.WVPEAAQ.SAHRLY $ZHOME
$WVLST 1,1996 120 000 255,255 $IDEL23.WVPEAAQ.LISTAPP $ZHOME
$WVDRN B 1,2134 120 001 255,255 $IDEL23.WVPEAAQ.UMPDRNE $ZHOME
$X7D9 1,2777 120 001 255,255 $IDEL23.WVPEAAQ.UMPGATE $ZHOME
Run STATUS *, PROG * in the Web ViewPoint Enterprise subvol to confirm running components
Example:
$VOL.SUBVOL> status *, prog *
Process Pri PFR %WT Userid Program file Hometerm
$WVPMN B 1,3385 120 001 255,255 $IDEL23.WVPEAAQ.PROCMAN $ZHOME
$WSAMR B 1,5090 120 001 255,255 $IDEL23.WVPEAAQ.SAMGR $ZHOME
$WVSKY B 2,468 120 001 255,255 $IDEL23.WVPEAAQ.UMPSKYI $ZHOME
$WVCMN B 2,604 120 001 255,255 $IDEL23.WVPEAAQ.UMPCMON $ZHOME
$X4PY 2,727 120 000 255,255 $IDEL23.WVPEAAQ.UMPMEAS $ZHOME
$Y7D6 2,791 120 001 255,255 $IDEL23.WVPEAAQ.UMPGATE $ZHOME
$WVLST B 2,949 120 001 255,255 $IDEL23.WVPEAAQ.LISTAPP $ZHOME
$WVCL8 B 2,990 120 001 255,255 $IDEL23.WVPEAAQ.UMPCOL8 $ZHOME
$WVECL B 2,1089 120 001 255,255 $IDEL23.WVPEAAQ.EACOLL $ZHOME
$X4Q8 2,1353 120 001 255,255 $IDEL23.WVPEAAQ.UMPGATE $ZHOME
$X4PZ 3,522 120 000 255,255 $IDEL23.WVPEAAQ.UMPMEAS $ZHOME
$X4Q0 4,894 120 000 255,255 $IDEL23.WVPEAAQ.UMPMEAS $ZHOME
$X4Q1 5,594 120 000 255,255 $IDEL23.WVPEAAQ.UMPMEAS $ZHOME
1. UMPDRNE, UMPSKYI, UMPCMON, UMPCOL8, LISTAPP, PROCMAN, EACOLL, SAMGR & SAHRLY need to have a process pair (i.e, 1 primary process and 1 backup process).
2. UMPMEAS processes depend on the number of CPUs on the NonStop (i.e. if 2 CPU NonStop then there must be 2 UMPMEAS processes running)
3. TMFMEAS process must be running
4. Confirm that the process capacity has not reached for UMPGATE object. UMPGATE processes will start up based on the number of open sessions of Web ViewPoint Enterprise
Note: The maximum number of UMPGATE processes that can be running at once is 20. The max value is configurable “MAXPROCESS 20”; users can change this value in Change Params section under My Nonstop – Manage – Edit section.
If launching Web ViewPoint Enterprise gives you a blank screen, then:
First try to figure out if the issue is with the host components or OSS compenents. To distinguish that, launch the below URL in any of the browsers (Note: Make sure that the IP address is your NonStop IP address and port number is the one you specified in UGATCONF file within your WVP E install subvolume and the version whether it is L or H series i.e LO1AAV)
Failure to Logon
If you have a neighborhood set up and one of the server’s license is expired, in certain scenarios a Failure to Logon dialog comes up and freezes the webpage preventing you to logon to view the other servers in the neighborhood. Do the following to logon to view the servers whose license is not expired:
1. Reload the webpage
2. Click on the Neighborhood nodes icon and uncheck the server with the expired license
3. Enter Logon credentials and login