Do I have an option of viewing Alerts that were generated i.e. Alert Logs?

Alert Logs

• You may set Alert conditions for a variety of metrics and thresholds. Once any of the thresholds are breached (and log is requested), Web ViewPoint Enterprise keeps full track of all incidents. For each, it records:
  • When the breach occurred (once or repeated).
  • What the threshold and actual values were.
  • Person who was notified and/or when notification was forwarded to central monitoring (e.g., ServiceNow).
  • Record of any automated recovery action.
  • When recovery took place, if any.
  • Whether the incident was escalated to others.

Viewing Alert Logs

• Alert Logs can be simply viewed by clicking on the Alert Log (bell) icon next to the Server name(s) in the neighborhood.  
• A new window prompts you to select from the following search criteria:
  • Period From. Switch the toggle to THEN. Next, select a review period from date/time and optionally to date/time to specify the period of the activity that you are interested in.
  • Object. You can cast your net wide or zoom in on a specific instance. Select Any or only specific entity / metric / instance combination
  • Severity. Look for any or specific type of alert conditions: Minor / Major. At least one needs to be selected.
  • Notified / Escalated. You may choose to only search for alerts for which notification or escalation was sent to certain individuals or groups (e.g. Super.Oper, Super.*).
• Click on the Submit button to open a list of matching Alerts.

• This shows a list of incidents which match the criteria selected/specified above. Each row is color coded to represent the severity of the alert: Red for Major, Yellow for Minor.  A heat map is displayed at the top which provides an immediate visual summary of the major and/or minor alerts matching the selected criteria. Following columns are displayed:
  • Time: When the alarm was generated.
  • Entity: Name of the entity for which the alarm was generated.
  • Metric: The metric whose value was breached.
  • Object: Name of the object that breached the threshold condition.
  • Expected: Expected threshold value (above or below).
  • Actual: Actual value noted, which violated the expected threshold and caused the Alert.
• Click on any row to see the chain of events/actions associated with that incident.

Live Alert Log

• The screen that shows a live list of all current Alert conditions breached. The page refreshes every minute and shows only the currently breached thresholds.
• Live Alert Log can be simply viewed by clicking on the Alert Log (bell) icon next to the Server name(s) in the neighborhood.
• A new window prompts you to select from the following search criteria:
  • Period From. NOW is selected to display Live Alert Log for that particular node.
  • Object. You can cast your net wide or zoom in on a specific instance. Select Any or only specific entity / metric / instance combination.
  • Severity. Look for any or specific type of alert conditions: Minor / Major. At least one needs to be selected.
  • Notified / Escalated. You may choose to only search for alerts for which notification or escalation was sent to certain individuals or groups (e.g. Super.Super, Super.*).
• Click on the Submit button to view the Live Alert Log.

• This shows a live list of Alerts which match the criteria selected/specified above. Each row is color coded to represent the severity of the alert: Red for Major, Yellow for Minor. A heat map is displayed at the top which provides an immediate visual summary of the major and/or minor alerts matching the selected criteria. Following columns are displayed:
  • Time: When the alert was first noted.
  • Tolerated: Y/N.
  • T.T. Secs: Seconds issue will be tolerated before breach.
  • Object: Name of the object that breached the threshold condition.
  • Metric: The metric whose value was breached.
  • Instance:
  • Expected: Expected threshold value (above or below).
  • Actual: Actual value noted, which violated the expected threshold and caused the Alert.
  • Auto Op: Y/N.
  • Notified: Y/N.
  • Escalated: Y/N.
• Click on any row to see the details of a specific Alert condition.