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How can I configure/update SMTP information?

To send alerts via email or text, Web ViewPoint Enterprise must connect to a mail server, also known as a Simple Mail Transfer Protocol (SMTP) server. An SMTP server is a service that you can send outbound email messages to. It then relays the messages to whoever they’re addressed to. (It doesn’t handle incoming email.) To set up alerts, you must configure Web ViewPoint Enterprise to communicate with your SMTP mail server.

SMTP information you’ll need:

Many organizations already have an SMTP server in-house. Before you continue, ask your IT department if there is an SMTP server that you can use.

Here’s the SMTP server information that you need from your IT department:

  • The server address. This is often something like smtp.example.com or mail.example.com, but other addresses are also possible.
  • A user name.
  • A password.

Some servers don’t require a user name or password because they are only meant for internal use.

You’ll also need to decide on a from address for the alerts that the server sends. When people receive an alert email from Web ViewPoint Enterprise , this is the name that’s on the from line of the message. Because alerts are simply informational, you generally don’t need to worry about who’s on the from line, so people use addresses like no-reply@example.com

After you get the SMTP server information from your IT department, you can follow the below steps to configure your SMTP information.

  1. Logon to Web ViewPoint Enterprise, navigate to Admin – Delivery section
  2. Enter the information that you received from your IT department.
  3. In the Mail from account box, enter the email address that you want all server emails to be sent from. For example, you might enter or no-reply@example.com.
  4. Click Submit.


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