- Alerts - Overview
- Are there any prerequisites before I create and forward Alerts?
- How can I forward Alerts to Enterprise Manager Tools?
- What are my options for adding and customizing Alerts?
- How can I check the status of my Alerts?
- How can I Activate and Deactivate Alerts?
- Do I have an option of viewing Alerts that were generated i.e. Alert Logs?
- How can I take an automated action when the Alert conditions are breached?
- Can I copy Alerts from one NonStop server to another?
- How can I suppress alerts for duplicate EMS messages?
- How can I escalate Alerts?
- How can I check Alert Detail for a specific metric?
- Overview - Delivery
- What delivery options do I have?
- How can I configure/update SMTP information?
- How can I configure Alert Delivery via SMS Text?
- What are the supported SNMP Versions?
- How can I configure SNMP protocol?
- How can I configure SYSLOG protocol?
- How to set up Alert Delivery to Enterprise Manager via JSON data?
- Overview - Create and Manage Users and Response Teams
- Are there multiple authentication methods?
- Can I restrict user permissions to specific sections of the Product?
- Can staff members create their own Alerts?
- Can Manager add Alerts and make them public to other Staff users?
- Add a Group instead of individual aliases
Onboard Your Own Apps
Configurations and Considerations
How can I configure/update SMTP information?
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To send alerts via email or text, Web ViewPoint Enterprise must connect to a mail server, also known as a Simple Mail Transfer Protocol (SMTP) server. An SMTP server is a service that you can send outbound email messages to. It then relays the messages to whoever they’re addressed to. (It doesn’t handle incoming email.) To set up alerts, you must configure Web ViewPoint Enterprise to communicate with your SMTP mail server.
SMTP information you’ll need:
Many organizations already have an SMTP server in-house. Before you continue, ask your IT department if there is an SMTP server that you can use.
Here’s the SMTP server information that you need from your IT department:
- The server address. This is often something like smtp.example.com or mail.example.com, but other addresses are also possible.
- A user name.
- A password.
Some servers don’t require a user name or password because they are only meant for internal use.
You’ll also need to decide on a from address for the alerts that the server sends. When people receive an alert email from Web ViewPoint Enterprise , this is the name that’s on the from line of the message. Because alerts are simply informational, you generally don’t need to worry about who’s on the from line, so people use addresses like firstname.lastname@example.org
After you get the SMTP server information from your IT department, you can follow the below steps to configure your SMTP information.
- Logon to Web ViewPoint Enterprise, navigate to Admin – Delivery section
- Enter the information that you received from your IT department.
- In the Mail from account box, enter the email address that you want all server emails to be sent from. For example, you might enter or email@example.com.
- Click Submit.
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